Information

Minor Surgery

Any patients who are advised by their usual doctor to have a minor surgical procedure (e.g. removal of moles or cysts) can be treated by Dr Dr D. Selvarajah or Dr V Balakrishnan at their monthly minor surgery session at Holywell Community Hospital.

Standard Of Service

Whilst we try our best to provide you with a friendly and efficient service, we do recognise that there may well be room for improvement and are open to constructive suggestions. Please make these by completing a comments and suggestions form which you can obtain from the reception staff. Suggestions for ways of improving the service will always be considered seriously.

Violent Or Abusive Patients

Practice staff will try to accommodate patient’s requests wherever possible. Sometimes it is not possible to comply with a request from a patient and an explanation of the reasons for this decision is given. We WILL NOT tolerate violent or verbally abusive behaviour towards medical, nursing or administrative staff and such patients may be removed from the practice list.

Complaints

If for any reason you feel dissatisfied with the service provided, the practice manager is our complaints officer and you can address your complaint either verbally or in writing. We will endeavour to resolve the problem to your satisfaction. However if you feel that your complaint needs to be dealt with by an independent body you are welcome to address your concern to the Complaints Manager at Betsi Cadwaladr University Health Board on 01352 700227. Please ask them for a copy of the “Putting Things Right” leaflet.

Confidentiality – Disclosure Of Patient Information

Patient information is treated as confidential at all times. Practice staff are bound by a signed “confidentiality statement”. Information may be viewed by doctors, nurses, reception and pharmacy staff who are employees of the practice. Additionally, health authority staff such as District Nurses, Midwives and Health Visitors may have access to patient information with consent from General Practitioners in order to perform their duties. Sharing of patient information with any other agency or company will only be actioned after written consent has been given by patients.

Patient information held electronically is covered by the Data Protection Act (1998)

Betsi Cadwaladr University Health Board

The practice is contracted for General Medical Services by the Betsi Cadwaladr University Health Board which is based at Preswylfa, Hendy Road, Mold, Flintshire, CH7 1PZ. Tel: 03000 858888. Details of primary medical services available in Flintshire can be obtained from the above authority.

Coronavirus

Further Information