How Do I?

Out Of Hours Emergencies

The out of hours service is commissioned by:
Betsi Cadwaladr University Health Board, Preswylfa, Hendy Road, Mold, CH7 1PZ
Tel: 03000 858888

Contacting the Out Of Hours Service

When you telephone the surgery on the practice emergency number (01352 710529) after 6:30pm at night, you willl be given the phone number to contact for the out of hours service.

Calls to the Out Of Hours Service can be made between 6:30pm and 8:00am Monday to Friday
There is 24 hour cover on Saturday, Sunday and Bank Holidays.

To contact the North Wales GP Out Of Hours Service directly phone: 0300 123 55 66

Receptionists, specially trained nurses and general practitioners staff the Out Of Hours Service. They operate separately from hospital accident and emergency departments.

Alternatively, you can contact NHS Direct for advice on:
Tel: 0845 46 47
www.nhsdirect.nhs.uk

Obtaining Test Results

Please telephone after 2:00pm on the day that the doctor or nurse has indicated that your test results should have been processed and a receptionist will usually be able to give you the result. Sometimes, where results need more careful explanation, you may be advised that the doctor would like you to make an appointment to come in and discuss the results.

Ordering Repeat Prescriptions

Repeat prescriptions will be issued at the discretion of the doctors to patients on long-term medication.

In order to process your repeat medication request we ask you to give us 48 hours notice (2 working days excluding Saturday, Sunday and Bank Holidays). You will receive a tear off slip with each prescription.

Please check the items carefully to ensure that they are correct

If there are any items that you no longer use, discuss this with your doctor so that they can be deleted from the list if your doctor feels that this is appropriate. When you need any medication this tear off slip should be brought into or posted to the surgery indicating which items you require.

“My Health on Line” is now available for patients to order their repeat medication via the internet. If you would like to register for this service, please ask at Reception for details.

Please note, the receptionists are not allowed to accept requests for repeat prescriptions over the telephone because of the danger of mistakes being made and because it is in your interest that telephone lines are kept as clear as possible for emergencies and other enquiries. If you are a patient for whom we do not dispense medication, we can post your repeat prescription to you if you enclosed a stamped addressed envelope or you can register with a local chemist who will submit and collect your repeat request on your behalf – to do this please visit your local chemist.

Obtaining Medicines Urgently

If you need to obtain medication urgently i.e. when the practice dispensary is closed, you can telephone NHS Direct on 0845 46 47.

NHS Direct have details of the late night, weekend and bank holiday opening times for all pharmacies in the area.

Registering With The Practice

To register with the practice please telephone 01352 710529 or call in at the surgery and you will be advised about the registration process and given the appropriate forms to complete.

How do I make an appointment for a blood test?

To  make an appointment to have your blood taken at Holywell Community Hospital please telephone 03000 850047 between 9am and 4pm Monday – Friday.  If you have been asked to have a fasting blood test or a GTT please tell the receptionist when you telephone.  Please note that the telephone lines are extremely busy!

How do I make an appointment for Ear Syringing?

To make an appointment for Ear Syringing you have to be assessed by our practice nurses.  Following assessment, our practice nurse will provide you with a referral form if ear syringing is required.  Patients must then telephone 03000 850006 between 9.15am and 12.45pm Monday – Friday

to make an appointment at the Community Hospital for Ear Syringing.

How do I make an appointment for the Dressing Clinic?

To make an appointment at the Dressing Clinic or for stitches to be removed please telephone 03000 850006 between 9.15am and 12.45pm Monday – Friday.

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Further Information