IMPORTANT UPDATE – APPOINTMENT SYSTEM CHANGES DUE TO CORONAVIRUS (COVID-19) PANDEMIC
We have taken the decision to change our appointment system and how we make appointments. This is to ensure we continue to look after our patients in the safest possible way. We are following advice from NHS Wales, Public Health Wales and the Health Secretary.
From Monday 16th March we have now suspended and changed how we make appointments for future bookings to ensure we are prepared and you are protected.
You will now ALWAYS be called by a clinician BEFORE your appointment is booked at the surgery.
Please do not come to the surgery to make an appointment, INSTEAD call or email us as explained below:
WHAT IF I ALREADY HAVE AN APPOINTMENT?
If you already have an appointment booked with us – don’t worry, the appointment has not been cancelled but you may receive a call to see if your problem can be dealt with over the phone. If you need to be seen following the phone call the clinician will arrange an appointment.please note that this may not necessarily with your own registered or usual GP.
WHAT IF I AM FEELING ILL AND THINK I HAVE CORONAVIRUS COVID-19?
• If you are worried you may have Coronavirus (COVID-19) then you should cancel your appointment with us by phone (do not come into the surgery) and call NHS Direct Wales at 0845 4647 for advice and help.
• Symptoms of Coronavirus commonly include fever, a new cough, shortness of breath, as well as other flu-like symptoms.
• In accordance with the Prime Minister and Chief Medical Officer’s speech on Wednesday, 12 March, anyone with a new persistent cough and/or high temperature is now advised to self-isolate for seven days.
IF YOU ARE FEELING ILL AND ALREADY HAVE AN APPOINTMENT:
If you already have an appointment booked with us – don’t worry, the appointment has not been cancelled but could you please call the surgery to discuss the appointment and see if your problem can be dealt with over the phone. If you need to be seen following the phone call the clinician will arrange an appointment. If you come to the surgery please do not be alarmed if the doctor or nurse seeing you is wearing a mask, gloves or taking other precautions.
IF YOU FEEL ILL AND NEED AN URGENT APPOINTMENT BUT DON’T YET HAVE ONE:
If you think your problem is urgent and you need to be seen, please call the surgery as you normally would. The practice is OPEN and you will be seen you as soon as possible.
WHAT IF I HAVE AN APPOINTMENT BUT WANT TO AVOID COMING TO THE SURGERY?
If you have a routine appointment and are feeling well, but wish to avoid coming into the surgery please:
• Call the surgery to cancel your appointment and ask them to book you a telephone appointment instead.
HOW DO I MAKE A NEW APPOINTMENT OR GET HELP FROM THE SURGERY NOW?
If you think your problem is urgent and you need to be seen, please call the surgery as you normally would. The practice is OPEN and you will be contacted as soon as possible.
For non-urgent medical matters we are still able to care for you. However, we need to do things slightly differently to protect you from Coronavirus.
We are suspending some routine appointments such as smears, and routine spirometry for the next few weeks. You can still book appointments for INR POCT, zoladex or B12 injections without triaging, but if you have cough or fever, please cancel your appointment and self isolate for 7 days.
For all of the services listed below call the surgery – WE ARE OPEN AND HERE TO HELP WITH:
• Telephone and face-to-face appointments
• Nurse appointments
• Any medical and medication advice or queries.